TERMS & CONDITIONS

Refund policy

Right of withdrawal

You as a customer have the right to cancel all orders without giving a valid reason, but this must be done within a period of 14 days. These 14 days only start after the order has been received by you. For the dissolution you must agree this in writing with the Santainliving team. You must email us for the dissolution, and we will then send you a form. Please fill in this form correctly and return it to Info@santainliving.com

You must then return the products within 21 working days. To do this, you must pack the products and stick the enclosed return label on them. Always clearly state your name, order number and address.

When the package has been received by us in good condition, we will refund the purchase amount paid by you within 7 to 14 working days.

Shipping policy

Shipping costs Shipping

costs will come if the conditions are not met for the order for the buyer's costs. When you order in the Netherlands, the shipping costs will be for our account, in Europe this is from 150 euros and internationally this is an amount of 200 euros.

Delivery

For the place of delivery, we will consider the address you have provided. If this is different from what you have indicated, you must pass this on in time. Santainliving will always take the greatest possible care when processing and executing the order. As indicated on the website, we aim to deliver today if ordered today. However, should this turn out differently due to unexpected circumstances, Santainliving cannot be held liable for this. In the event of dissolution, Santainliving will refund the amount within 14 working days, provided that the order is still present at our location and has therefore not yet been shipped. When your order has already been shipped, this refund period will only start after the order has been returned and received by Santainliving.

The risk of damage and/or loss of the order until the moment of delivery to the customer rests with Santainliving, unless expressly agreed otherwise.

Delivery area

Santainliving delivers worldwide. Shipping costs vary by area and country. The costs associated with this are indicated in advance on the website and must be paid by the customer himself, provided that the conditions for the minimum order amount are met.

Privacy

policy Santainliving respects the privacy of visitors to our website, in particular the rights of the visitors whose data is stored. Think of cookies and protection of the order data.

For all additional information about, of, for this protection of your personal data, you can visit the website of the Dutch Data Protection Authority.

Until you accept cookies and other tracking systems while visiting the website, no analytical cookies and tracking cookies will be placed on your device (telephone, tablet or computer). By continuing to visit the website, you accept the following terms of use.

The version of the privacy statement below and the version available on the website is the only version that applies during your visit. Until a new version comes online that replaces the current version.

Article 1: legal provisions

Website: santain.com
The controller who processes all personal data ………., located at bosweg30, 4465AL, Rotterdam, Chamber of Commerce number: 77352130

Article 2 access to the website

Both the access and the use of the website is completely personal. You will never use the data, the associated information, and the website for political, commercial or publicity purposes, as well as for any form of commercial offers and never use them for unsolicited electronic offers.

Article 2: access to the website

Both access and use of the website are completely personal. You will never use the data, the associated information, and the website for political, commercial or publicity purposes, as well as for any form of commercial offers and never use them for unsolicited electronic offers.

Article 3: management of the website

For the proper management of the website, the administrator can carry out the following actions/measures at any time, without any consequence.

Temporarily make the website unavailable for the purpose of carrying out any updates
Suspend, limit or interrupt access for categories or a specific category of visitors, as far as part or all the websites.
Remove much or all information that may hinder or disrupt the functioning of the website or that is in violation of international or national law.

Article 4: Responsibilities

When the website is not accessible due to malfunctions, failures, interruptions, or difficulties because of which the necessary functions do not work. Is the administrator being not responsible in any case. You must take measures yourself to protect your device, tablet, or computer against possible virus attacks. The way in which you connect to the Santainliving website is always your own responsibility. In addition, you are responsible for the data and websites you visit on the internet.

If you incur damage to yourself, to third parties or to your equipment by using or connecting to the website, the administrator will not be responsible in any way. You will not take any action against the administrator as a result

If, during a dispute that you incur by our website, the administrator is involved, the administrator is entitled to recover from you all damage that he suffers and will suffer as a result.

The administrator of Santainliving is always not liable for legal proceedings against you. This may be due to:

Violating the terms of the privacy statement
Using the website or services via the internet

Article 5: content on the website

All texts, images, animations, video images, sounds, brands, and all technical applications that are necessary for the functioning of the website and all associated parts of the website are protected by law by intellectual property rights. Any use, repetition or reproduction of all or part of it without prior permission from the administrator is strictly prohibited. Even if no immediate action is taken by the administrator, this cannot be regarded as permission or waiver of legal effect.

Article 6: collection of data

Data that is collected from you while visiting and using the website is collected by…. By the term personal data, we mean all information about an identified or identifiable natural person. We consider identifiable as a natural person who can be identified both directly and indirectly. This includes data such as: a name, location data, identification number or certain elements that are characteristic of the identity.

All personal data collected during the use of the website and its components will only be used to maintain the customer relationship and, if applicable, to process your order.

Article 7: processing of your personal data

When a request arises from the police or judicial authorities for the necessary personal data of a visitor to our website, these will be provided if after an explicit and motivated request from the relevant authorities. If, of course, this no longer falls under the protection of the provisions of this privacy statement. The provision of personal data will normally result from a violation of laws/regulations.

When certain information is required to access certain functions of the website, the administrator will provide an explanation why this information is required at the required time.

Article 8: Your rights regarding your data

Everyone has the right to inspect personal data, and everyone has the right to rectification, deletion of the personal data or a possible limitation of the processing thereof. You also have the right to data portability and the right against the processing of the data. If you wish to exercise these rights, please contact us at the email address below.

Info@santaliving.com

In response to certain requests, you will be asked for a copy of a valid ID and stating the address and your contact details with which we can contact you. You will receive an answer to your request within 1.5 months, but this period can be extended by another 1.5 months for more complex requests.

Article 9: commercial offers

When your personal data are known to us, you can receive offers from our company. If you no longer wish to receive these offers, you can send an email to: Info@santainliving.com

Article 10: Personal data

If you come across personal data while visiting or using the website, it is prohibited to collect this or other unauthorized use or any acts related to constitutes an infringement of the privacy of that person/person. The manager is not responsible in any case and can therefore never be held liable.

Article 11: data retention period

The collected data resulting from visits and/or use of the website will be used and stored for the duration as stipulated by law.

Article 12: images and products

offered No rights can be derived from all images uploaded to the website and belonging to the products offered.

Article 13: cookies

Cookies are small files that are placed on your device when you visit the website. Cookies can be used to collect or store information about your website visit or about your device. This allows you, for example, to be recognized as a customer when you visit a website, to make logging in amusing or to set up the website especially for you. A banner appears when you visit the website. If you continue to use the website without responding to the banner, you accept the use of cookies. This permission is valid for a period of 13 months.

When you visit and use the website, cookies from the controller and/or third parties may be installed on your device.

Article 14: applicable law

Dutch law applies to the above conditions. The court of Santainliving place of business has exclusive jurisdiction in the event of any disputes about, from, these terms and conditions, except for, subject to when a legal exception applies.

Article 15: contact

If, after reading these terms and conditions, you still have ambiguities or questions, please contact Info@santainliving.com. We strive to answer your questions as soon as possible.

Return shipment

The costs involved in returning your orders will be for your own costs. Santainliving will not reimburse these costs. The products must, insofar as possible and as reasonable, be returned in the original packaging and undamaged. If the product has been damaged by you, Santainliving reserves the right to charge you for the costs of repairing the products/product.

Legal notice

Visiting this website

We at Santainliving collect non-personal information about all visitors to our website. The purpose of this is to improve and renew the website so that everything is always as desired with the best performance. This ensures that we can always serve you well.

Personal information

We will only collect personal information from you when you provide us with. Think about details like your name, address, telephone number, and e-mail address. Also, if you have provided will only be used for a pre-specified purpose, this includes orders, customer satisfaction surveys and more information about the delivery of your order. This can only change when this has been expressly agreed to by the provider of the relevant information.

Both on a personal and non-personal data that is collected by the Santainliving, will always be treated as confidential. These personal data will not be sold, leased or in any other ways, to be shared with a third party to any other reasons than those mentioned above has not been appointed.

Prices & dimensions

Prices and dimensions of all products can be found on the Santainliving website. This is done carefully with great attention, however, even though this is done very carefully, it is possible that old / incorrect information is present on the website. Santainliving reserves the right to correct any errors without prior notice.

General terms and conditions

Article 1: Definitions

Santainliving, established in Rotterdam, Chamber of Commerce number 77352130.
The other party of Santainliving is referred to as buyer in these general terms and conditions.
Parties are seller and buyer together.
The agreement means the purchase agreement between the parties.

Article 2: Applicability of general terms and conditions

These terms and conditions apply to all quotations, offers, agreements and deliveries of goods by or on behalf of Santainliving.
It is only possible to deviate from these terms and conditions if this has been expressly agreed in writing by both parties.

Article 3: Payment

The full purchase price is always paid immediately in the webshop. In some cases, a deposit is expected for reservations. In that case, the buyer will receive proof of reservation and the prepayment.
If the buyer does not pay within the agreed term, the buyer is in default. If the buyer remains in default, this means that Santainliving is entitled to suspend the obligations. These only changes when the buyer has fulfilled his payment obligation.
If the buyer remains in default, this means that collection can proceed. The costs associated with the collection will be recovered from the buyer.
In the event of attachment, bankruptcy, or suspension of payment from the buyer, this means that Santainliving can immediately claim its claims.
If the buyer refuses any cooperation, the buyer is still obliged to pay the agreed amount to Santainliving
If the buyer refuses to cooperate in the execution of the assignment by Santainliving, he is still obliged to pay the agreed price to Santainliving.

Article 4: Right of withdrawal

The buyer has the right to route any order without valid reason and therefore to dissolve the agreement. The period of fourteen days starts from the moment the complete order is received by the buyer.
The buyer can obtain a withdrawal form from Santainliving upon request. Santainliving is obliged to make this available.
During the period of fourteen days, the buyer will handle the product and the packaging with care. The buyer will unpack the product so that both the packaging and the product remain undamaged. This allows the buyer to assess whether he wants to keep the product. If the buyer wishes to make use of the right of withdrawal, the packaging and the product must be returned undamaged and unused as stated above. The buyer must also return all supplied accessories. If reasonably possible, the shipment will be returned to Santainliving in its original packaging. This of course according to the clear instructions provided by Santainliving.

Article 5: Offers, quotations and price

Offers are without obligation unless a term of acceptance is stated here. If this is not accepted within the specified period, it will lapse.
Indicated delivery times in quotations are an indication. When these are exceeded, this does not entitle the buyer to dissolution or compensation, unless this has been clearly agreed in writing by both parties.
The price stated on quotations, invoices, or offers consists of both the sales price and the current linked VAT rate.

Article 6: Delivery and transfer of risk

When the order has been received by the seller, this means that the risk passes to the buyer.

Article 7: Investigation, complaints

It is the buyer's own responsibility to examine the delivered product at the time of delivery or as soon as possible. The buyer will examine the quality and quantity of the product whether they meet the requirements that apply in normal trade and have been agreed.
In the event of a justified complaint, the buyer can contact Santainliving, if it is declared well-founded, Santainliving has the choice to repair the product, deliver it again or to cancel the sale, in which case Santainliving will refund that part of the sales price.
Complaints relating to only part of the order do not affect other products of the same order.

Article 8: Your rights regarding your data

Info@santaliving.com

Article 9: Force majeure

When Santainliving cannot fulfill its obligations as agreed in the agreement or cannot fulfill them on time or at all due to force majeure. Then Santainliving will not be liable for the damage suffered by the buyer.
Force majeure means all circumstances that Santainliving could not consider during the agreement. Think of transport difficulties, illness, power failure, strike, fire and so on.
In addition, circumstances that are regarded as force majeure by supply parties on whom Santainliving depends for the execution of the agreement. This cannot therefore be recovered from Santainliving unless this is due to Santainliving itself.
When Santainliving cannot fulfill its obligations for the sale due to force majeure as mentioned above. If the obligations have not yet been fulfilled after the period of thirty calendar days, both parties have the right to dissolve the agreement in whole or in part.
If Santainliving has been unable to fulfill its obligations for more than three months due to force majeure, the buyer has the right to dissolve the agreement with immediate effect. The dissolution can only be done by registered letter.

Article 10: Transfer of rights

Rights that a party has under this agreement cannot be transferred without the written agreement of both parties.

Article 11: Retention of title and right of retention

Santainliving's products will remain the property of Santainliving until the buyer has paid the full amount. Until then, Santainliving can invoke retention of title and take back the products.
When products have not yet been delivered, and the agreed advance payment or price has not been paid as agreed, Santainliving has the right to retention. The delivery will only take place when the full price has been paid to Santainliving.

Article 12: duty to complain

The buyer is obliged to report any complaints about the work to Santainliving. The complaint is explained as extensively as possible, so that Santainliving is able to respond to it.
If a complaint is justified, Santainliving is obliged to replace or possibly repair the product in question.

Article 13: Liability

All liability regarding damage arising from or related to the performance of the agreement is limited to the amount paid out by the liability insurance. This amount is increased by the excess according to the policy.

Article 14: Warranty

European guidelines give a warranty of 2 years, however Santainliving uses the Dutch guidelines, which indicate that the product should last if expected. The products that Santainliving offers are mainly clothing, we use a reasonable period of 6 months for this.
The warranty period does not apply if the defect has arisen through improper or improper use or if changes have been made to the product.
If the guarantee period provided by Santainliving relates to a period determined by a third party, the guarantee is limited to this period.

Article 15: Applicable law and competent court

Only Dutch law applies to all agreements between Santainliving and other parties.
The Dutch court in the district where Santainliving is located is only authorized to judge any disputes, unless the law prescribes otherwise.
The application of the Vienna Sales Convention is excluded.
If one or more of the above provisions of the general terms and conditions are declared unreasonably onerous, the other above terms and conditions will still apply.